Service quality is as essential as availability in health and social care. Care professionals have to continuously look out for gaps in quality and act to address those gaps. Quality improvement tools are instruments used in assessing quality gaps as well as in addressing the shortfalls. In this article, we look at various care quality…
Quality is critical in health and social care. However, what is considered as high-quality care depends on who you are talking to. Care users, care providers and care managers all have a different perspective on what constitutes good quality care. This article explores what high-quality care means to three different types of people: the user,…
In health and social care, quality is crucial. However, that’s where a huge challenge lies. To bridge the gap between what we know is good care versus what care users actually receive, the Institute of Medicine released a report outlining these concerns. The report also outlined the six domains of care quality, which we’ll explore…