Articles on quality improvement methods in the healthcare industry.
Change is an inherent part of any organization, and managing it effectively is essential for success. Change management is the process of planning, implementing, and monitoring changes in a structured and systematic way to ensure that they are successful and achieve the desired outcomes. There are several different change management models that organizations can use…
The Care Quality Commission (CQC) regulates health and social care services in England. Thus, a CQC inspection visit could be quite challenging for practice and care home managers. In this article, we highlight the key elements of a CQC inspection visit, how to prepare for a visit and how to best present your practice or…
The Care Quality Commission (CQC) is an independent body for regulating health and social care standards in England. To be successful, every practice or care home manager must understand the CQC standards and CQC KLOE (key lines of enquiry). This article provides a quick overview of these standards and KLOE. We’ll cover: CQC roles and…
Change is inevitable in any environment, including care facilities and care systems. Change management is the act of approaching transitioning to new territories. It helps institutions settle to changes that will improve the quality of care in the health and social care system. This article highlights the key concepts in change management. It also provides…
Service quality is as essential as availability in health and social care. Care professionals have to continuously look out for gaps in quality and act to address those gaps. Quality improvement tools are instruments used in assessing quality gaps as well as in addressing the shortfalls. In this article, we look at various care quality…
Quality is critical in health and social care. However, what is considered as high-quality care depends on who you are talking to. Care users, care providers and care managers all have a different perspective on what constitutes good quality care. This article explores what high-quality care means to three different types of people: the user,…
In health and social care, quality is crucial. However, that’s where a huge challenge lies. To bridge the gap between what we know is good care versus what care users actually receive, the Institute of Medicine released a report outlining these concerns. The report also outlined the six domains of care quality, which we’ll explore…
Recently, I proposed to a potential client, a large multi-national organisation, how I would approach issues around safety and quality of care for their facilities in 120 countries worldwide. I later realised that the ideas I shared could benefit other leaders in the healthcare industry irrespective of the size of their organisation. I’ve summarised my…
The 5S principles are said to originate from Japan, by the Toyota Motor Company. They used it as part of their production system in the mid-20th Century. The 5S principle is a quality improvement tool used for organizing workspace. It focuses on maintaining cleanliness, safety and efficiency of the workspace. A cluttered workspace can lead…
Process improvement is a very important part of any health service. It helps organisations to analyse and enhance their processes. By so doing, they can optimize their process to produce quality outputs. However, process improvements cannot be achieved without process tools. Process improvement tools are useful in all the dimensions of quality. Process improvement tools…